Leading change during a challenging transition

How should a national health care company lead more than 150,000 employees through a difficult technology transition?  Faced with an outdated technology infrastructure, this client had no choice but to drive forward, carefully and prudently, to ensure their company effectively supported its clients, employees and other key stakeholders.

Challenge

Faced with the need to change its outdated technology infrastructure, a national health care company retained Congruety to help it lead and manage change during this important initiative. The company wanted to:

  • Overcome employee resistance to the change;
  • Create a unified approach among nine disparate divisions;
  • Develop a comprehensive change strategy to guide the work;
  • Communicate the need for change;
  • Engage senior leadership and management to help promote the change; and,
  • Educate employees on the new technology

Congruety Approach

Congruety supported client leadership in the change effort during this technology transformation initiative by accomplishing the following:

  • Analyzed the current environment and identified gaps to be addressed;
  • Conducted a stakeholder analysis and change impact assessment to understand the challenges employees faced;
  • Developed a change strategy and plan to guide the transformation effort;
  • Implemented an active communications plan that contacted employees using a multi-modal approach;
  • Measured, tracked and evaluated the entire transformation's progress;
  • Created and managed the internal change agent network;
  • Provided ongoing consulting to support the implementation and execution of the company’s technology transformation; and,
  • Guided and informed the training approach.

Results

The national health care company successfully navigated a difficult transition replacing its outdated technology infrastructure.   More importantly, its employees quickly adopted the new technology through a combination of a clear change strategy, active leadership promotion, robust communications, just-in-time training, an engaged change network, and clear measurement of progress.